Blueboard Concierge availability over the holidays
Happy holidays! This holiday season, we want to make sure that members of our Concierge team have time to recharge and relax with their family and friends. We will still be in the office, but will have limited hours over the last 10 days of the year.
What this means for our reward recipients
If you redeem your reward after December 3rd, you may receive slower than normal service. We will prioritize rewards in the order that they are redeemed. If you are requesting an experience for a date later in 2021, we may de-prioritize your reward to focus on rewards that require quicker turnaround.
Concierge schedule for the holiday season
December 23-25: Blueboard will be closed in observance of the holidays. Please do not expect a response; our Concierge team will be out of the office.
December 26-30: Blueboard will be open but operating a holiday coverage plan for those taking extended time off. Please expect slower than normal response times.
December 31 - January 1: Blueboard will be closed in observance of the New Year holiday. Please do not expect a response; our Concierge team will be out of the office.
January 2 - 3: Please expect slower than normal responses as we catch up on redemptions from the week prior.
For urgent matters, please contact the team via live chat at the lower right corner of our website, or send an email to firstname.lastname@example.org.
Thank you very much for your flexibility and understanding. We look forward to working with you, and wish you and your loved ones a safe, healthy, and happy holiday season.
- The Blueboard Concierge Team