Holiday Concierge availability

Last updated: November 2022

Blueboard Concierge availability over the holidays.

Happy holidays! This holiday season, we want to make sure that members of our Concierge team have time to recharge and relax with their family and friends. We will still be in the office, but will have limited hours.

Holiday scheduling & support.

Due to anticipated increases in experience cost and limited provider availability over the holidays, we’re proactively communicating out increased lead times for booking experiences during this season. If you are hoping to go #Blueboarding during the holidays, please be aware of the following lead times.

Note they are specific to each experience type and will be frequently updated in the Blueboard Experience Menu so that you have up-to-date information on the lead time required to plan your experience.

Pro tip: By proactively redeeming your reward based off of your preferred experience dates, our Concierge Team is able to source better rates and availability, providing more flexibility in options for a better Recipient experience.

  • In Home Experiences: No lead time necessary
  • Local Experiences: All levels, non-travel

  • Travel Experiences: Any experience including flights/transportation, hotels, vacation rentals, etc.

Concierge schedule for the holiday season.

November 24 - 27: Blueboard will be closed in observance of the holiday. Our Concierge team will be out of the office. For urgent matters, please reach out to our team at care@blueboard.com, or our text support line at (415) 843-8023.

December 20-23: Blueboard will be operating a holiday coverage plan for those taking extended time off. Please expect slower than normal response times.

December 24 - 26: Blueboard will be closed in observance of the holiday. Our Concierge team will be out of the office. For urgent matters, please reach out to our team at care@blueboard.com, or our text support line at (415) 843-8023.

December 27 - 30: Blueboard will be operating a holiday coverage plan for those taking extended time off. Please expect slower than normal response times.

December 31 - January 2: Blueboard will be closed in observance of the holiday. Our Concierge team will be out of the office. For urgent matters, please reach out to our team at care@blueboard.com, or our text support line at (415) 843-8023.

January 3 - 4: Please expect slower than normal response times as our offices reopen.

Thank you very much for your flexibility and understanding. We look forward to working with you, and wish you and your loved ones a safe, healthy, and happy holiday season.

- The Blueboard Concierge Team




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