REDEMPTION FAQ

What does Out of Area mean?

We launched our business in the SF Bay Area where we have been able to build great partnerships with local Bay Area vendors. Soon after, we started to work with businesses that are outside of the Bay Area or Out of Area (OOA). With OOA experiences you will get the same level of quality and service as our Bay Area ones. The only difference is we may work with some OOA vendors on an ad hoc basis in order to accommodate your location preference.

What does “redeem” mean?

Once you see an experience that you like from our catalog, you will need to click “Start Booking” in order to start the redemption process. Our concierge will then reach out to coordinate all the details; ie who you want to go with, what date and time, clarify any questions you may have and more. Once you receive a confirmation email after filling out your scheduling preferences, your reward is now redeemed.

I don’t want to “redeem” without knowing all the details first. What should I do?

We understand that sometimes it’s hard to commit to one experience if it involves your loved ones’ input, or if you’re just unsure of what to pick. You can always reach out to us via Intercom (chat bubble) or email at concierge@blueboard.com, if you would like to talk about any ideas that you may have.

I’m not located in the Bay Area but my company is. Do you have experiences in my location?

We do! The great thing about Blueboard is that we are able to serve customers across the country (and some even, internationally). All of the experiences that you will find in the catalog are some of the most popular ones to date and we are always on the hunt to add more unique and incredible experiences (we’d love to hear some of your bucket list experiences if you think we should add them).

How much is my reward worth?

Great question! One of our main goals is to remove the association of one’s accomplishment with a dollar value. Let’s face it, no one likes to feel that they are worth “a $250 Amazon gift card” at the end of the day. At the same time, we do offer a variety of reward levels that can range from a cooking class for one to a luxury getaway for the whole family. Your reward has no cash value, but rather it is a credit to redeem and go on one of the experiences in our catalog.

Can I redeem for cash value?

Unfortunately you can’t because the reward has no cash value. Our mission is to challenge people’s comfort zone and to get stellar award winners like you out and about. We know that most gift cards are used to buy groceries, fill up the gas tank, or worse, pay your bills. The value of your accomplishment is quickly diminished and forgotten, which is why we want to use this chance to create memorable experiences that will last with you forever. Take a second look at our experience catalog and if nothing interests you, feel free to reach out to our Concierge and see how we can make it better.

Does my reward expire?

This all depends on your company’s program. If your reward expires, you should have been communicated this by your program manager and/or our concierge. Please check with your program manager or ask our concierge if you’re not sure.

I don’t see any experiences that I like or want to do, what now?

That’s a bummer! We find that people often have questions about some of the experiences that we offer and they feel much better about making their decision once they have talked to us. We are always here to help so please reach out to us via Intercom (chat bubble) or email at concierge@blueboard.com

What happens if I already know what I would like to do? Is it possible to use my reward on that?

We know that everyone’s interests and aspirations can be vastly different, so if there’s an experience that you have been dying to do then please reach out to us via Intercom (chat bubble) or email at concierge@blueboard.com.

How do I view the experiences in my location? / Do you have anything available in _____ city?

Like all startups, we have a lot of room to grow and we are working hard each day to expand our network of experience vendors. Our experience catalog currently does not have the ability to filter by location, but we are happy to work with you on finding the perfect experience based on your location preference.

Can I change my experience later once I made a selection and redeemed?

This is definitely possible. If our Concierge has not made any booking yet then we are happy to work with you to change the experience that you’d picked from our web app.

If I redeem and enter my scheduling preferences (and enter more than one date), will someone reach out before booking and confirming?

Absolutely! The scheduling preferences that you give us (thank you!) will give our Concierge a head start in planning out your experience. At the same time, we know that some experiences take longer planning and require more changes than others. Just know that we will not book anything before confirming the final details with you. Phew.

If I book something myself, can I be reimbursed?

You mean you don’t want to experience the best concierge service on earth?! Just kidding. All experiences are booked through our own concierge, so unfortunately we don’t offer any reimbursement.

Once booked, what does cancellation or changing look like?

Cancellation and changes vary by experience. Our concierge will communicate it to you before finalizing and booking the experience so you know exactly what to expect.

If the experience is for two or more people, can I go on my own, or if the experience is for one person, can I can bring someone or more than one person?

You can definitely go to a two-person event solo (you can always invite one of us!). However, a one-person event is generally offered to only a single person.

What if I choose a custom experience and it costs more than the allotted budget of my reward?

Terrific question! We will send you a credit authorization form and collect information on the credit card that you would like to use to pay for any overages. Please reach out to our Concierge via Intercom (chat bubble) or email at concierge@blueboard.com for more information.

Can someone book flights for me if that’s how I choose to use my reward?

Definitely! Just let our Concierge know your itinerary and we will be happy to book it for you as long as it’s within the allotted budget of your reward.