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BLUEBOARD REWARD FAQS

What is Blueboard?

Blueboard is an employee recognition platform that allows companies to reward their employees with memorable and personalized experiences, in lieu of traditional offerings like cash, gift cards or company swag.

We've curated a wide catalog of exciting and unique experiences, including local experiences like learning the art of glassblowing, to bucket list-worthy adventures like chasing the Northern Lights.

How can I contact you with questions about my reward?

We're happy to offer a Live Chat service to accommodate questions about active rewards, or ones you're still thinking about redeeming from your rewards catalog. Simply click the blue chat icon at the bottom-right of our website to activate our Live Chat feature and begin speaking 1:1 with our Concierge team. Please note our Live Chat is staffed Monday-Friday between the hours of 9:00am-6:00pm PST. In case we miss you, please leave your email address and message and we'll get back to you as soon as possible.

What happens once I redeem my Blueboard reward?

Once you redeem your reward, our celebrated Blueboard Concierge team is notified and will personally reach out to you within 24 hours to begin scheduling your reward experience (during business hours, Monday-Friday). 

We'll ask you a few questions to clarify your schedule and availability, and to better understand your preferences specific to the reward experience selected (i.e. your favorite cuisine for Cook Like a Chef, your massage style or preferred treatments for Serene Spa Day).

Once we hear back from you, we'll be recommending 2-3 choices for the experience provider or destination in your area that are either already in our curated network or who come highly recommended and rated. You'll get to pick your favorite and from there, we'll handle all of your final booking logistics and complete all payments on your behalf.

All you have to do is show up and have a great time!

What's the value of my Blueboard reward?

When choosing Blueboard experiences, please note that they do not have a retail value. Instead, we focus on fulfilling our core value of Creating an Exceptional Experience for every rewarded employee - and unfortunately, it's against our internal policies to reveal any monetary value associated with the rewards.

Blueboard is a secondary fulfillment provider to your rewards platform and as a result we unfortunately will not be able to consult on point ratios set between your company and the primary rewards provider. We encourage you to raise any questions regarding your point values or associated retail costs with the primary rewards provider via their dedicated customer support channel.

Can I customize my Blueboard reward experience?

Yes! That's the best part of working with your dedicated Blueboard Concierge partner. We're here to accommodate your special requests (ocean view room, please!), experience preferences (Thai, or Swedish massage?), and extra guests. Say you redeem Club Seats to the Game and want to bring two more friends? We'll work to book tickets for the entire group and coordinate the additional expenses with you directly.

Where is Blueboard located?

Born and operating in San Francisco, California, but servicing customers and their amazing employees nationwide and in their international satellite offices.

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